Support

FADEL provides multi-level priority based support to most effectively manage risk, identify and resolve issues and reduce downtime. Servicing customers across the globe our support coverage has the flexibility to cover multiple time zones.

All clients are given access to a sophisticated support ticketing system where they can report, track and escalate problems for efficient resolution as well as benefit from other self-service capabilities.

At FADEL you are supported by experienced and knowledgeable staff that give your organization the attention it deserves. FADEL can also design a customer support plan based upon your unique requirements.