COVID-19 Update – FADEL Commitment to Customers & Partners

COVID-19 Update - A Letter to our Clients & Partners

Dear Customers and Partners,

On behalf of all of us at FADEL, our hearts go out to those who have been affected by the outbreak of coronavirus (COVID-19). These are unprecedented times and I want to provide you, our valued customers and partners, with an update on how FADEL is ensuring our ability to meet your needs as a business during these challenging times.

Effective March 16th, in the interest of health and safety, FADEL shifted to a complete work from home policy across all of our offices and countries that we operate in. Last week, all of our employees were asked to travel back to their respective home countries and work remotely from their home offices. Being a technology firm, our employees are already set up with the necessary technology infrastructure to support a remote working model and provide you with the same levels of support that you are accustomed to. This infrastructure includes:

  • Zoom Video and Phone conferencing
  • Online Support Ticketing Systems
  • Secure access and support for all of our Cloud infrastructure across Regions and Availability Zones
  • Secure customer VPN connectivity
  • High-speed internet connectivity from home
  • Client-specific web collaboration tools

We will continue to service our clients and support our software without interruption and will reach out to each of you directly if we need to establish any new communications protocols.

As we navigate together through these challenging times, please do not hesitate to reach out to your FADEL account manager with any questions or concerns. In addition, our executive management team is available to you for any questions that you may have.

Sincere Regards,
Tarek Fadel
Founder and CEO